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    1. Lovehoney Help

      Shopping at Lovehoney is quick and easy. All products are in stock for same-day despatch. All our parcels are packaged discreetly.

      1. Help Home - Delivery
      2. help home - returns
      3. help home - track order
      4. help - discount
      5. help home - toy not working
      6. Help Home - Buyers Guides

      Contact us

      Got a problem? Got a question about a product? We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that! Click here to contact us.

      Contact Lovehoney Contact Lovehoney

    More Frequently Asked Questions

    Follow the links below to find answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via phone, email or live chat.

    FAQs about Orders and Delivery

    All Delivery FAQs How do I place and order? How can I pay for an order? Can I save my card details? How do I cancel an order?

    FAQs about Security and Privacy

    Will my order be delivered in plain packaging? What will it say on my card statement? What is your privacy policy? What cookies are used on Lovehoney? Is it safe to order online? Full terms and conditions Lovehoney and GDPR

    FAQs about your Account and Rewards

    How do I use my account? About the Lovehoney Rewards Loyalty Programme Lovehoney Rewards FAQs How do I use wishlists? How do I add product reviews?

    About Lovehoney

    We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone.

    The Lovehoney story Awards History

    Work with Lovehoney

    Join the Lovehoney Affiliate Program

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