As the Royal Mail strikes continue to impact our deliveries, we thank you for your ongoing patience.
Please allow a week past the expected delivery date for your parcel to arrive before contacting Customer Care.
We are doing all we can to get your parcels to you as soon as possible.
Your FAQs answered
We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over €50.
You'll always be able to choose a delivery option and see its cost before completing your order.
Please see our Delivery page for more detail.
Lovehoney.eu ships to most European countries.
Here’s the list: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom.
We also ship to these Rest of world countries: Brazil, Falkland Islands, Hong Kong, Israel, Japan, Singapore, India.
For delivery to the UK and to pay in pounds, please visit Lovehoney.co.uk.
For delivery to the USA and to pay in US dollars, please visit Lovehoney.com
For delivery to Canada and to pay in Canadian dollars, please visit Lovehoney.ca
For delivery to Australia and to pay in Australian dollars, please visit Lovehoney.com.au
For delivery to New Zealand and to pay in New Zealand dollars, please visit Lovehoney.co.nz.
Here’s that list of other countries we ship to from Lovehoney.ca:
European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey.
Rest of world countries: Brazil, China, Falkland Islands, Hong Kong, Israel, Japan, Singapore, South Africa, India.
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
See what our packaging looks on this page.
Courier services require Lovehoney to have a return address on all orders.
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card - we accept Visa, MasterCard and American Express
You can also pay via Apple Pay, Google Pay and PayPal.
Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.
If your order has already been processed by our warehouse team, we will be unable to cancel it.
However, you can easily return the item to us. Visit our order returns page.
Lovehoney will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.