We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over €50.

You'll always be able to choose a delivery option and see its cost before completing your order.

Please see our Delivery page for more detail.

Lovehoney.eu ships to most European countries.

Here’s the list: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom.

We also ship to these Rest of world countries: Brazil, China, Falkland Islands, Hong Kong, Israel, Japan, Singapore, South Africa, India.

For delivery to the UK and to pay in pounds, please visit Lovehoney.co.uk.

For delivery to the USA and to pay in US dollars, please visit Lovehoney.com

For delivery to Canada and to pay in Canadian dollars, please visit Lovehoney.ca

For delivery to Australia and to pay in Australian dollars, please visit Lovehoney.com.au

For delivery to New Zealand and to pay in New Zealand dollars, please visit Lovehoney.co.nz.

Here’s that list of other countries we ship to from Lovehoney.ca:

European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey.

Rest of world countries: Brazil, China, Falkland Islands, Hong Kong, Israel, Japan, Singapore, South Africa, India.

We send all orders in plain brown boxes or plain padded envelopes that are completely discreet.

However, orders are sent from the United Kingdom and, due to Brexit, that means the customs authority in your country may require the courier to attach a label to the outer packaging that declares the nature of the parcel’s contents.

The list will not name the actual products you have purchased, but may say things such as ‘novelty item’ or ‘personal massager’.

We’re really sorry about this. Please contact our Customer Care team if you have any questions.

If you're out when delivery is attempted, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.

Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

Lots! We have payment options to suit all online shoppers.

You can pay by debit or debit card - we accept Visa, MasterCard and American Express

You can also pay via Apple Pay, Google Pay and PayPal.

Read more about payment options.

Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.

If your order has already been processed by our warehouse team, we will be unable to cancel it.

However, you can easily return the item to us. Visit our order returns page.

Yes absolutely. You can read more about how we keep the Lovehoney website secure here.

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

Lovehoney will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.

You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.