1. Contact Us

    DELIVERY UPDATE (Last updated 23rd April)

    Hey folks. Lovehoney is still running but, like the rest of the world, both ourselves and our delivery partners are having to adapt to new circumstances.

    Your order may take longer to reach you than it usually does.

    Please see our delivery page for more information, and thank you for your patience.

    Got a problem? We're here to help around the clock. Click below to get answers to the most common questions, or click here to see the complete range of Help options.

    Can't find what you need? Telephone or live chat with an experienced advisor now, or send a message - we aim to reply within a few hours, but normally we're a lot quicker.

    1. Where's my order?
    2. Help - my toy is not working
    3. How to return an item
    4. Delivery Options - plain packaging guaranteed
    1. Instant help - chat now!

      Get instant help from a Lovehoney personal shopper now. We’re here for you 24 hours a day, 7 days a week.

    2. Telephone

      Calls may be recorded for training purposes.

    Help Topics

    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.