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  1. What are the delivery costs and options?

    We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney uses a variety of postal and courier services to ensure smooth delivery.

    For fast courier delivery to Ireland, place your order before 2.30pm Monday to Friday for same-day dispatch.

    For fast delivery to France and Germany, place your order before 3.30pm CET Monday to Friday for same-day dispatch.

    Orders on Air Mail and Airsure Tracked services placed before 6.30pm CET Monday to Friday are dispatched the same day. Air Mail and Airsure Tracked orders placed before 1pm on Saturday are dispatched on the same day.

    Delivery to your door

    We have a tracked delivery option for most EU countries. For more information, check your country in the drop-down list further below. If you have opted for tracked delivery, we will send you an email with the tracking details when your item is dispatched.

    Free delivery available on most services!

    Our low prices give amazing value and there is regularly a free delivery option.

    Lovehoney delivery costs and options: United States

    Service Delivered Cost Free if you spend
    USPS Tracked - tracked to your door 4 - 6 Working days €5.95 €40.00
    DHL USA 1 - 2 Working days €19.95

    All items are in stock for same day dispatch. You'll be told when you order when your package will be sent.

    We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.

    Choosing delivery options

    When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

    Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

    Orders placed for delivery to countries not listed will be cancelled and payment refunded.

    What if you're out when your order arrives?

    If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order

    If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.

    If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

    Deliveries by courier - FedEx / Interlink

    Couriers are unable to deliver parcels to PO Box addresses. Parcels require a signature on delivery. If you have any questions, please contact Customer Care.

    What if your order doesn't arrive when you expect?

    If your delivery is overdue, please contact us.

    Returns & Refunds

    At Lovehoney, we're not happy unless you are, which is why we offer a 365 day returns policy, for any reason, even if the product has been opened. Learn more about our Returns policy on our Returns & Refunds page

    Where we deliver to

    Lovehoney delivers to the following countries: Please note that orders placed for delivery to countries other than these will be cancelled.

    1. Australia
    2. Austria
    3. Belgium
    4. Brazil
    5. Bulgaria
    6. Canada
    7. Croatia
    8. Cyprus
    9. Czech Republic
    10. Denmark (Faroe Islands)
    11. Estonia
    12. Falkland Islands
    13. Finland
    14. France (Corsica, Monaco)
    15. Germany
    16. Gibraltar
    17. Greece
    18. Hong Kong
    19. Hungary
    20. Iceland
    21. Ireland
    22. Israel
    23. Italy
    24. Japan
    25. Latvia
    26. Liechtenstein
    27. Luxembourg
    28. Macedonia
    29. Malaysia
    30. Malta
    31. Monaco
    32. Netherlands
    33. New Zealand
    34. Norway
    35. Poland
    36. Portugal (Azores, Madeira)
    37. Singapore
    38. South Africa
    39. Slovakia
    40. Slovenia
    41. Spain
    42. Sweden
    43. Switzerland
    44. Turkey
    45. United Kingdom
    46. United States

    We deliver to the countries listed on this page.

    If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

    Tracked delivery to a Packstation (Germany only)

    Are you in Germany? Then you can have your order sent to a DHL Packstation. Just select to have your order delivered to a DHL Packstation and fill in the form, including your Postnummer and the Packstation ID as seen below.

    Delivery to a DHL Packstation