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PLEASE NOTE: ORDERS VIA INTERNATIONAL TRACKED IRELAND ARE EXPECTED TO BE DELIVERED WITHIN 10 DAYS
Hey folks. Lovehoney is still running, but due to current circumstances, the dispatch and delivery times you see below may not be accurate.
Our delivery partners are experiencing challenges. Orders placed using International Tracked Ireland are expected to be delivered within 10 days. Orders via DHL are expected to arrive within 2 days.
At Lovehoney, we have followed all official government advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes:
- Reducing the number of our people on a shift at any time;
- Adhering to the 2 metres distancing rule at all times while staff are picking and packing your orders, and also staying 2 metres apart when taking breaks;
- There's a break between shifts clocking off and clocking on while we clean down all the surfaces;
- We've also turned over some office space into warehouse space to help staff spread out.
The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is dispatched.
We ask for your patience and understanding if it's a little later than you would usually expect.
Thank you, and stay safe.
The Lovehoney Team
What are the delivery costs and options?
We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney uses a variety of postal and courier services to ensure smooth delivery.
For fast courier delivery to Ireland, place your order before 5pm UK time Monday to Friday for same-day dispatch.
For fast delivery to France and Germany, place your order before 3.15pm CET Monday to Friday for same-day dispatch.
Orders on Air Mail and International Tracked Services services placed before 6pm CET Monday to Friday are dispatched the same day. Air Mail and Tracked orders placed before 2pm on Saturday are dispatched on the same day.
Delivery to your door
We have a tracked delivery option for most EU countries. For more information, check your country in the drop-down list further below. If you have opted for tracked delivery, we will send you an email with the tracking details when your item is dispatched.
Lovehoney delivery costs and options: United States
Service Delivered Cost Free if you spend International Tracked 5 - 7 Working days €9.95 €50.00 DHL USA 1 - 2 Working days €19.95
All items are in stock for same day dispatch. You'll be told when you order when your package will be sent.
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.
Choosing delivery options
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.
Orders placed for delivery to countries not listed will be cancelled and payment refunded.
What if you're out when your order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
Deliveries by courier - FedEx / Interlink
Couriers are unable to deliver parcels to PO Box addresses. Parcels require a signature on delivery. If you have any questions, please contact Customer Care.
What if your order doesn't arrive when you expect?
If your delivery is overdue, please contact us.
Returns & Refunds
We offer free returns up to 30 days after purchase and a 1 year product guarantee. Learn more about our Returns policy on our Returns & Refunds page.
Where we deliver to
Lovehoney delivers to the following countries: Please note that orders placed for delivery to countries other than these will be cancelled.
- Czech Republic
- Denmark (Faroe Islands)
- Falkland Islands
- France (Corsica, Monaco)
- Hong Kong
- New Zealand
- Portugal (Azores, Madeira)
- South Africa
- United Kingdom
- United States
We deliver to the countries listed on this page.
If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.