Why Shop at Lovehoney
Our unique dedication to your satisfaction means that you can shop at Lovehoney with total confidence.
Lovehoney is officially number 1 for Customer Service - as rated by our customers!
Thank you, thank you, thank you!
Customers have rated Lovehoney number 1 for Customer Service in the Shopzilla Circle of Excellence Awards. And we won again in 2009!
According to more than 80,000 customer surveys, Lovehoney consistently achieves outstanding ratings in the following areas: Ease of Site Use, On Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations, Product Selection and Would Shop Here Again.
No other sex toys retailer comes close!
Rated Number 1 for Customer Service
Lovehoney customers have rated us "outstanding" in more than 80,000 reviews.
No other sex toy or lingerie retailer has a better rating from so many customers.
We aim to answer emails within 2 hours.
Call us on +44 1225 461 127
"Calls answered by a human 24 hours a day, 7 days a week
Returning a product to Lovehoney is easy and free!
You can return your purchase free for up to 30 days from the purchase date.
Products must be in the condition you received them and in the original box.
You can also return faulty products for an exchange up to 365 days from the purchase date.
Click here to read our full returns policy.
Use this returns form to get a free postage label via DHL's Easy Returns service.
Over 5,800 products in stock for despatch today
Place your order before 2pm UK time for same-day despatch Monday to Friday excluding public holidays.
Only in-stock items can be added to your shopping basket.
Out of stock items are clearly marked.
Discreet Statements and Secure Ordering
Your credit card or bank statement will show a charge to .
See how your card statement will look.
Your personal details will kept private. We never share them with other companies.
If you have any questions about shopping at Lovehoney, please contact us