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Lovehoney Returns Policy and Product Guarantee
Products must be unopened, unused or unworn and have packaging or tags intact.
To return a product to us, fill in our returns form then follow the instructions you'll receive by email. Postage is free.
Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
How to return an item from the EU
To return an item from the UK, please click on the UK flag below.
Click on your continent flag for full details of how to return an item from the UK and outside the EU.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.
Sex Toy Happiness Promise
If you're not completely happy with a sex toy you have bought from Lovehoney, let us know within 60 days of purchase and we'll give you a full refund.
To make a claim under the Sex Toy Happiness Promise, fill in the Returns form above and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.
The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.
Please note that lingerie, lubes and better sex products and bondage items are not covered by the Sex Toy Happiness Promise.