Where Is My Order?
If your order didn't arrive when you expected, you can use order tracking to help find out where it is.
How to track your order
If your order includes tracked delivery, the tracking code for your order will be shown in your Lovehoney account after we have despatched your order.
You can also use the courier's website to track your order - your tracking code will be in your order despatch email.
Occasionally parcels do get delayed at customs. The amount of time it takes to clear incoming international parcels can differ from country to country in the EU. Although this processing time is usually quite fast, delays can occur depending on customs officers' workload.
So we would ask that you please wait a little longer. If the parcel has not arrived 7 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.