Returning an item

Enjoy risk-free shopping

If you're not happy, we're not happy. That's why you've got up 60 days after the date of your order to return a product to us.

And if you've bought a toy or bondage item that hasn't got you off, we'll give you your money back under the terms of our Sex Toy Happiness Promise.

To return a product to us, fill in the form below then follow the instructions you'll receive by email.

Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product warranty. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

Your contact info

First Name

Last Name

Your return

Order number

Don't worry if you don't know it

Why are you returning the item?

What item(s) are you returning?

You may return unopened items within 60 days of purchase. This Promise does not apply to lingerie, bondage items or lubricants.

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Sex Toy Happiness Promise

If you're not completely happy with a sex toy or bondage item you have bought from Lovehoney between 11th November and 2nd December, let us know by 31st January 2022 and we'll give you a full refund.

If you made your purchase outside of these dates, let us know within 60 days of receiving your items and we'll give you a full refund.

To make a claim under the Sex Toy Happiness Promise fill in the returns form and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.

The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.

Please note that lingerie, lubes and better sex products are not covered by the Sex Toy Happiness Promise.

Read our full terms & conditions for the Sex Toy Happiness Promise.

Returning Special Offer items?

Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of promotion.