Sex Toy Happiness Promise
If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 60 days of receiving it and we'll give you a full refund.
To make a claim under the Sex Toy Happiness Promise fill in the returns form above and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.
The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.
Please note that lingerie, lubes and better sex products and bondage items are not covered by the Sex Toy Happiness Promise.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of promotion.