Delivery

All orders are sent in plain packaging with tracked delivery to your door. We partner with different couriers to give you the best delivery options for your location.

Lovehoney delivery costs and options: European Union

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Service Delivered Cost Free when you spend
International Tracked Ireland 7 Working days €4.95 €40.00
Priority Delivery Europe 3 Working days €24.95

Refunds of Customs Charges

Orders are shipped from the UK.

All orders shipped outside of the UK may be subject to a customs charge. In this case, we will reimburse you for these charges. Simply contact our customer service department.

If you have any further questions about shipping or your delivery destination, our customer service team will be happy to help you.

 

More delivery FAQs

Packages are available for detailed tracking. If you choose this service, you will be sent an email once your package has been despatched containing the tracking number and link needed to track the location of your order as it is sent to you.

We provide discreet delivery in plain brown boxes and envelopes but your customs authority may require extra information about a parcel's contents. Read more here.

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your order.

If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.