Delivery

All orders are sent in plain packaging with tracked delivery to your door. We partner with different couriers to give you the best delivery options for your location.

Lovehoney delivery costs and options: European Union

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Service Delivered Cost Free when you spend
International Tracked 6 Working days €4.95 €50.00
DHL Express Worldwide 3 Working days €24.95

Lovehoney and Covid-19 precautions

The safety of our staff is of paramount importance and we've taken lots of precautionary measures to ensure that we're following government guidelines to keep our warehouse staff working in a safe environment. This includes:

 

  • Reducing the number of our people on a shift at any time;
  • Adhering to the 2 metres distancing rule at all times while staff are picking and packing your orders, and also staying 2 metres apart when taking breaks;
  • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;
  • We've also turned over some office space into warehouse space to help staff spread out.

 

We're confident these measures will not affect when you receive your order, but we ask for your patience and understanding if it's a little later than you would usually expect.

 

Thank you, and stay safe.

 

The Lovehoney Team

 

More delivery FAQs

Packages are available for detailed tracking. If you choose this service, you will be sent an email once your package has been despatched containing the tracking number and link needed to track the location of your order as it is sent to you.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your order.

If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.